Privacy Policy

Last Updated: September 29, 2026

TrekWest (“TrekWest,” “we,” “us,” or “our”) is a DBA of Neal Ventures LLC, an Arizona limited liability company. We respect your privacy and are committed to protecting the personal information you provide when visiting trekwest.net, communicating with us, booking a tour, or using our services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices you have regarding your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Billing or mailing information
Tour dates and reservation information
Number of guests and information necessary to coordinate your tour
Pickup location or lodging information when necessary for transportation
Information you provide through contact forms, booking forms, emails, phone calls, or other communications
Special requests or other information you voluntarily provide in connection with a tour

When payments are made online, payment information may be collected and processed by a third-party payment or booking provider. TrekWest does not necessarily receive or store your complete credit or debit card information.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website platform, analytics providers, or other service providers. This may include:

IP address
Browser and device type
Operating system
Pages viewed
Referring website
Approximate geographic location based on IP address
Date and time of visits
Interactions with our website

This information helps us operate, secure, understand, and improve our website and marketing.

3. Cookies and Similar Technologies

Our website and third-party services integrated with it may use cookies, pixels, analytics tools, or similar technologies.

Cookies are small pieces of information stored on your device that can help websites function, remember preferences, understand how visitors use a website, and measure the effectiveness of advertising or marketing.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

4. How We Use Your Information

We may use information collected through our website or during the booking process to:

Respond to questions and inquiries
Process and manage tour reservations
Communicate regarding upcoming tours
Coordinate pickup locations, meeting locations, schedules, and other tour logistics
Process payments
Provide customer service
Send reservation confirmations and important trip information
Improve our tours, website, and customer experience
Analyze website traffic and usage
Prevent fraud, misuse, or security issues
Maintain business and accounting records
Comply with applicable legal requirements
Send marketing communications when permitted by law

You may unsubscribe from promotional emails at any time using the unsubscribe instructions provided in the communication or by contacting us.

5. How We Share Information

TrekWest does not sell your personal information.

We may share information when reasonably necessary to operate our business or provide your tour, including with service providers that assist us with:

Tour reservations and booking
Payment processing
Website hosting
Email and communications
Analytics
Advertising and marketing
Accounting and business administration

Information may also be shared when required by law, legal process, government request, or when reasonably necessary to protect TrekWest, our customers, guides, property, or others.

When you book through a third-party travel agency, tour marketplace, booking platform, or other service, information collected by that company is also governed by that company’s own privacy policy.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate services operated by other companies.

TrekWest does not control the privacy practices of these third parties. If you leave our website or interact with a third-party booking, payment, mapping, social media, analytics, or other service, that company’s privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services you use.

7. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information under our control.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through or stored in connection with our website.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with legal obligations.

Information that is no longer reasonably necessary may be deleted or anonymized when appropriate.

9. Children’s Privacy

Our website and services are intended for general audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate parental consent. If you believe a child under 13 has provided personal information to us without appropriate consent, please contact us so we can address the situation.

Parents or guardians may provide information regarding minor participants when booking a family or group tour when that information is reasonably necessary to provide the tour.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information.

You may contact us to:

Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Ask questions about how your information is used
Opt out of promotional email communications

Certain information may need to be retained for legitimate business, accounting, contractual, safety, or legal purposes.

11. Do Not Track and Browser Privacy Controls

Some browsers and devices provide privacy settings or signals intended to limit online tracking. Because these technologies and legal requirements continue to evolve, our website’s response to particular browser signals may depend on the technology and services used on the site.

You can also manage cookies and other tracking technologies through your browser settings and, when available, through cookie or privacy controls provided on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, services, or legal requirements.

When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.

13. Contact Us

Questions or requests regarding this Privacy Policy or your personal information may be directed to:

TrekWest
A DBA of Neal Ventures LLC
Flagstaff, Arizona
Email: info@trekwest.net
Phone: 928-814-2432